Help Center
Everything you need to know about your custom order.
Frequently Asked Questions
How long does production take?
Typically 3-5 business days for printing, plus shipping time (5-10 business days internationally).
What image formats do you accept?
We accept PNG, JPG, and WebP. For best results, use high-resolution images (2000px+ on the longest side).
Can I customize multiple sides of the luggage?
Yes! You can customize the front panel, side panel, and back panel separately.
What is UV DTF printing?
UV DTF (Direct-to-Film) is a premium printing technology that creates vibrant, waterproof, scratch-resistant designs. It lasts 2-5 years with normal use.
Is each product really unique?
Yes. Every custom product we produce is one of one — your design is never reproduced for another customer.
What is AI design generation?
Describe what you want in words, and our AI will create unique designs for you. Choose from 8 artistic styles. No design skills needed.
Can I use copyrighted images?
You must own the rights to any uploaded image. AI-generated designs are original and free of copyright concerns.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.